Frequently Asked Questions

General Questions

Your Personal Information with Heartland ECSI

Heartland ECSI recognizes the importance of maintaining effective privacy policies. You can view the Heartland Campus Solutions ECSI Online Privacy & Cookie Policy Statement ("Privacy Policy") at

Payment Questions

What payment methods do you accept?

We accept electronic check and major credit card brands including Visa, MasterCard, Discover and American Express. Debit cards with a credit card logo are also accepted and are processed as a credit card transaction. Please be aware that some of these payment methods may not be accepted depending on the type of payment transaction.

How do I know if my payment was processed successfully?

You will receive a payment confirmation page that displays the details of the payment transaction. Additionally, if you entered a valid email address, you will receive an email confirmation. If you do not receive the email notification, please check your Spam folder.

Can I cancel a payment?

If you need to cancel a payment, please click on the "Contact Us" link on the previous window to contact a customer service representative. The customer service representative will be able to assist you with cancelling a payment.

What should I do if my payment fails?

There are a few common reasons why payments fail. To avoid these common reasons: